Cloud Based Telephone Systems

Busy Lamp Field (BLF)

Busy Lamp Field (BLF) is a feature which allows you to see the status of other phones in your organisation. See who’s on a call at a glance.

BLF keys also allow you to call other extensions and transfer calls with a single touch of a button.

Voicemail

Voicemail is provided for all extensions. In addition, group mailboxes can be setup for extension groups like sales, support, accounts, etc., and a main company mailbox, ensuring your customers get through to you every time.

The Message Waiting Lamp on your phone will light to notify you of new messages.

Voicemail to Email

Voicemail to Email is a feature which integrates your voicemail and email. When a new voicemail message arrives in your mailbox, the system sends you an email with the details of the message, and the voice message itself is attached as a .WAV file.

Multiple email addresses can be linked to each mailbox.

Digital Receptionist

Digital Receptionist allows you to have a virtual receptionist. It can answer all incoming calls, or it can play a supporting roll to a live receptionist. When Digital Receptionist answers a call, the caller will hear your company greeting and a menu of options.

Example:

“Welcome to SystemNet. For sales press 1, for support press 2, for accounts press 3, or please hold for an operator.”

Each menu option can be configured to ring a single extension, a group of extensions, a mailbox, or even an external number.

Call Queuing

If you receive a large volume of incoming calls and don’t want your calls going to voicemail during business hours, we can setup Call Queuing for you which will place incoming calls in a queue until there is someone available to answer them.

Callers will hear your company greeting and informed that their call has been placed in a queue. They will then hear Music-On-Hold while waiting to be answered, with periodic updates on their position in the queue. Real-time and historic queue statistics are also available.

Small and Medium-sized Businesses (SMBs)

Cloud-based telephone systems provide small businesses with cost-effective ways to improve communication and customer service. Cloud-based systems are more reliable than traditional phone lines, since they don’t rely on a physical connection, instead relying on the internet. This means that calls can be made even during power outages or in remote locations where landlines may not be available.

They also allow for better scalability as companies grow, since users can easily add phone lines as needed. Furthermore, these systems often come with a host of features such as automated attendant services, virtual receptionists, conference calling capabilities, and even integration with other business applications like CRM or ERP software. With all the features and advantages that come with using cloud-based phone systems, it is no wonder why small businesses are increasingly turning to this type of system for their communications needs.

Remote Teams

Cloud-based telephone systems are a perfect solution for remote teams. By utilizing cloud-based systems, remote teams can easily connect from anywhere in the world without having to be in the same physical location. This is especially beneficial for teams that are geographically dispersed, as it makes communication much easier and faster than using traditional phone lines or relying on email or text messages.

With cloud-based systems, calls can easily be transferred between users and groups, making collaboration more efficient. Additionally, these systems often come with features such as integrated recordings and transcripts that can be used by remote teams to review meetings after they are over.

Finally, cloud-based phone systems provide great scalability as businesses grow and require more communication needs. All of this makes cloud-based telephone systems an essential tool for any remote team looking to stay connected and productive.

Call Centers

Call centers can significantly benefit from using cloud-based telephone systems. By utilizing these services, call centers are able to scale up quickly and easily, since adding additional lines requires no physical infrastructure investments.

Furthermore, cloud-based systems often come with advanced features such as automated attendant services, virtual receptionists, call recording and transcription capabilities, which enable call centers to provide greater customer service and improve the overall user experience.

Additionally, cloud-based phone systems provide better scalability than traditional phone lines, since they don’t rely on a physical connection and can easily be scaled up as needed. Finally, with the ability of integrating with other business applications such as CRM or ERP software, call centers can streamline their operations and provide an even better customer experience.

Retail Enterprises

Cloud-based telephone systems can be a great asset to retail enterprises. By utilizing these services, businesses can provide their customers with an improved customer service experience that goes beyond traditional phone lines. For example, features such as call routing and automated attendants can ensure that each customer gets connected to the right department or person quickly and easily.

Additionally, cloud-based telephone systems often come with features such as call recording, transcription capabilities and analytics dashboards that allow businesses to evaluate customer interactions and gain valuable insights on how to further improve their customer experience.

Furthermore, these systems can easily be integrated with other business applications such as CRM or ERP software, which enables retailers to streamline their operations and become more efficient. All of this makes cloud-based telephone systems an essential tool for any retail enterprise looking to provide better quality service and remain competitive in today’s market.

Hotels

Hotels can benefit significantly from a cloud-based telephone system. The system can help hotels save money by eliminating the need for expensive on-premise hardware and maintenance. Additionally, a cloud-based phone system is highly scalable and can easily adapt to match the hotel’s business needs. The ability to manage the system remotely is also a significant advantage, especially for hotels with multiple locations.

Integration with other hotel systems, such as property management and guest relationship management systems, can improve communication between departments and enhance the overall guest experience.

Furthermore, the advanced features that come with cloud-based phone systems, such as call routing, auto-attendants, voicemail-to-email, and call analytics, can help hotels improve their phone service and gain insights into how their guests interact with their phone system.