If you’re running a business with remote employees in Ireland, you’ve probably realised one thing very quickly, managing phone calls can get messy. Team members use personal mobiles, client calls get missed, and there’s no central control over communication.
For small businesses and growing companies alike, this lack of structure creates problems in professionalism, productivity, and customer satisfaction.
The solution lies in a dedicated VoIP phone system. With the right setup, your team can answer calls from anywhere, use one central business number, track performance, and even integrate communication tools with your CRM.
This guide will explain everything, from why you need it to the features to look for, how it works, setup steps, costs, and the challenges to watch out for.
By the end, you’ll know exactly what to do to get your remote team connected and working smoothly.
Why Remote Teams Need a Dedicated Phone System
Remote working has its advantages: flexibility, access to talent anywhere, and lower office costs. But without a proper remote phone system, things can get chaotic. Here’s why:
Professionalism – Clients expect to call a business number, not someone’s personal mobile. With a business phone system, calls can be routed professionally using features like auto attendant menus.
Team Collaboration – A virtual phone system allows team members to transfer calls, join conference calls, and access shared voicemails.
Security – Using personal devices for business calls risks exposing sensitive information.
Tracking and Reporting – With features like call recording and analytics, you can see exactly how your remote workers handle calls.
Scalability – As your remote team grows, adding new lines and extensions is much easier on a cloud-based VoIP system compared to traditional PBX systems.
In short, a dedicated phone system for remote employees isn’t just about making calls, but it’s also about running your business in a more organised, secure, and customer-friendly way.
VoIP Phone Systems for Remote Employees: Key Features
VoIP phone systems use the internet to make and receive calls instead of traditional landlines. For remote workers, this is a game-changer because they can log in from anywhere—either home, a co-working space, or even abroad and still be part of your company’s communication network.
SystemNet VoIP phone system’s features for remote teams include:
- Virtual Numbers – Keep local, national, or toll-free numbers for your business.
- Auto Attendant – Direct callers to the right department automatically.
- Call Forwarding – Route calls to any desk phone, mobile, or mobile app.
- Voicemail-to-Email – Never miss a message, even on the go.
- Call Recording – Monitor quality, train staff, and keep records.
- Real-Time Analytics – See call volumes, response times, and missed calls.
- Mobile & Desktop Apps – Let team members work from anywhere.
- Integration with CRMs – Connect calls with customer data for better service.
How a VoIP Phone System Works for Remote Teams
A VoIP voice over internet protocol phone system works by converting your voice into digital signals and sending them over the internet. The process is simple:
- Incoming Call – A client dials your business number.
- Routing – The call is routed through your VoIP provider’s cloud servers.
- Delivery – The call is delivered to your chosen device — a desk phone, laptop, or mobile app.
- Extra Features – Along the way, it can be recorded, forwarded, or transferred to another team member.
Because everything is cloud-based, your remote workers don’t need to be in the same office; they just need a stable internet connection. And since VoIP phone systems often work with existing devices, setup is quick and cost-effective compared to installing physical lines.
Step-by-Step Setup Guide for VoIP Setup
Setting up a remote phone system is easier than most people think. Here’s how you can get started with SystemNet’s cloud-based VoIP solutions:
Step 1
Assess Your Needs – How many team members do you have? What are your peak call times?
Step 2
Choose the Right Plan – Match your features and number of lines to your team size.
Step 3
Provision Virtual Numbers – Keep your existing number or get new ones for different locations.
Step 4
Configure Call Flows – Set up your auto attendant, routing rules, and voicemail settings.
Step 5
Install Apps or Devices – Use a desk phone, softphone app, or both.
Step 6
Integrate Tools – Connect your phone system with email, CRM, and chat platforms.
Step 7
Train Your Team – Make sure everyone knows how to use the system effectively.
With a provider like SystemNet Communication, setup can often be done in a single day, with full support to guide you through each step.
How Much Does VoIP Phone System Cost?
Pricing for a VoIP phone system in Ireland can vary depending on features and users.
SystemNet VOIP plans starts from €9.99 per user / per month (minimum of 2 users, suitable for up to 6 users), and goes up-to €150 per month (including, 16 voice channels, suitable for up to 50 users)
As cloud-based phone systems scale easily, you can start small and expand as your remote team grows, without needing expensive hardware upgrades.
Common Challenges and How to Overcome Them
- Poor Internet Quality – Use a reliable broadband connection and enable Quality of Service (QoS) to prioritise calls.
- Employee Adoption – Provide training and ongoing support to help remote workers use the system confidently.
- Security Concerns – Ensure your provider uses end-to-end encryption and complies with GDPR.
- Call Management Overload – Use auto attendants and call routing to handle high call volumes efficiently.
Why Choose SystemNet?
When it comes to business phone systems in Ireland, choosing a local provider like SystemNet ensures you get fast support, reliable infrastructure, and solutions tailored to your needs.
Our cloud-based VoIP systems are hosted in Ireland and designed specifically for remote teams, offering flexibility, scalability, and the latest phone system features without the high costs of traditional setups.
Key Takeaways
- VoIP phone systems are the best choice for remote teams in Ireland.
- Setup is quick and requires minimal hardware.
- Costs start from as little as €9.99 per user/month.
- SystemNet is the best VoIP provider in Ireland and we ensure excellent service and customer support.
Frequently Asked Questions
Q1. Can I use my existing number with a VoIP system?
Yes, most providers support number porting.
Q2. Do I need special equipment for VoIP?
No, you can use existing devices or a softphone app.
Q3. Will VoIP work if my internet goes down?
Calls can be forwarded to mobile numbers as a backup.
Q4. Is call quality as good as landlines?
Yes, with a stable internet connection, it can be even better.
Q5. Can VoIP handle international calls?
Yes, often at much lower rates than traditional lines.
Q6. Is VoIP secure?
With encryption and secure networks, it is very secure.
Q7. How many employees can use the same system?
From a couple of users to hundreds, depending on the plan.
Q8. Can I add video conferencing to my phone system?
Yes, many VoIP systems integrate with video conferencing tools.
Q9. How fast should my internet be for VoIP?
At least 100 kbps per call for good quality.
Q10. Can VoIP integrate with my CRM?
Yes, many systems integrate directly with CRM platforms.