Complete Cloud-Based Calling Solution for Call Centres in Ireland
Cloud-Based Call Centre Phone System – Powered by 3CX
Upgrade your customer service with SystemNet’s call centre phone system, a flexible, cloud-powered platform designed for modern Irish contact centres to handle tons of inbound and outbound calls hassle-free.
SystemNet Phone System for Call Centre Operations
Managing high-volume calls while delivering top-tier customer experiences is critical for every call centre. At SystemNet, we provide a cloud-based call centre phone system, powered by 3CX, built to streamline communication, boost agent productivity, and ensure reliability.
Whether your team is working on-site or remotely, our platform delivers unmatched performance and flexibility.
We Provide Scalable Inbound Call Center Software Solutions
Inbound calls often shape a customer’s first impression. With SystemNet’s inbound call centre software, you get a smart, scalable solution designed to handle high traffic, route calls efficiently, and deliver exceptional support.
Our platform helps call centre agents manage conversations smoothly, whether it’s for customer service, helpdesk, or support.
Ready to Boost Your Team’s Productivity?
Empower Agents with a Feature-Rich Call Centre Phone System
Switch to SystemNet’s 3CX-powered phone system and give your team the tools to work smarter, faster, and more efficiently.
Get Powerful Outbound Call Centre Software Solutions
Driving sales and following up with leads demands precision and speed. SystemNet’s outbound call centre software is built for customer support and sales teams to automate dialling, track calls, and increase contact rates.
You get everything you need to enhance customer interaction while improving efficiency and productivity.
Our Comprehensive Call Centre Phone Solutions
Each of our services supports the seamless function of your call centre operations.
Hosted PBX
Our Hosted PBX offers a fully cloud-based call centre phone system, eliminating the need for on-site hardware. It’s scalable, secure, and easy to manage—ideal for growing teams that demand flexibility, performance, and low-maintenance communication infrastructure.
VoIP (Voice over Internet Protocol)
SystemNet’s VoIP technology enables high-definition voice calls over the Internet. This cost-effective solution replaces traditional lines with advanced, cloud-enabled communication, enhancing customer interaction, reducing overheads, and supporting remote call centre agents with crystal-clear voice quality.
SIP Trunk
Our SIP Trunking solution connects your existing PBX to the internet, bringing all the benefits of cloud calling without replacing your current setup. It’s perfect for businesses looking to modernise communication while keeping their legacy systems in place.
Network Cabling
We deliver structured network cabling installations tailored for call centre environments. Our high-quality cabling ensures secure and uninterrupted voice and data transmission, supporting critical services like VoIP, call routing, and real-time monitoring for optimal system performance.
Comes with Smart & Scalable Call Centre Functions
Our call centre phone systems come packed with intelligent features built for everyday operations:
- Call Routing – Automatically route calls to the most suitable call centre agents.
- Call Greeting – Create custom greetings to welcome callers and guide them properly.
- IVR Menu – Use Interactive Voice Response (IVR) to assist callers with self-service options.
- Call Queuing – Organise calls in waiting queues with real-time queue information.
- Busy Lamp Field (BLF) – Monitor agent line status and availability at a glance.
- Call Recording – Record inbound and outbound calls for quality assurance and training.
- Ring Groups – Distribute calls across selected groups for better call distribution.
- Music On Hold – Keep customers engaged with customizable music while they wait.
- Call Log – Track and retrieve all call history and interaction records easily.
- Auto Attendant – Offer 24/7 self-service menus for quick caller redirection.
- Voicemail to Email – Get voicemails delivered straight to email for quick access.
- Mobile Integration – Use smartphone apps to take and manage business calls on the go.
- Night Mode – Automatically route calls after hours or during holidays.
- One-Touch Dialling – Save time with quick access to frequent contacts.
Reduce Costs Without Sacrificing Call Quality
Affordable Call Centre Solutions Hosted on Irish Servers
Cut telecom expenses with our cloud-based system while enjoying reliable, crystal-clear VoIP communication across all your customer service operations.
Why Call Centres Choose SystemNet?
Locally Hosted for Better Performance
Our systems are securely hosted on Irish servers, ensuring minimal latency and compliance with local data laws.
Easy to Deploy & Use
No complex setup. Get started fast with plug-and-play apps for PC and mobile.
Cost-Effective Cloud-Based Solution
Enjoy enterprise-grade features at affordable rates with hosted call centre software.
Built for Modern Call Centres
Scalable and feature-rich tools that support customer data management and real-time monitoring.
Get Started with a Smarter Call Centre Phone System
Looking for the best call centre software in Ireland? With SystemNet, you’re not just upgrading your technology; you’re also elevating your customer experience.
Start with a quick, no-hassle setup, work from anywhere, and give your team the tools they need to perform at their best. Contact us today for a free demo and consultation.
Grow Your Call Centre with a Scalable System
A Future-Ready Phone System That Expands With You
Whether you’re scaling from 5 to 50 agents, SystemNet ensures your phone system grows seamlessly without disrupting daily call flows.
FAQs – Call Centre Phone Systems
Is SystemNet’s solution suitable for both small and large call centres?
Yes, our system is highly scalable and works seamlessly for startups, SMEs, and large contact centres.
Do I need to install any hardware?
No. Our cloud-based solution runs on any device, and there’s no need for a physical PBX.
Can I integrate this with my CRM?
Absolutely. Our system supports CTI (Computer Telephony Integration) for easy CRM syncing.
Is the call quality reliable?
Yes. With VoIP, QoS, and hosting on Irish servers, you get crystal-clear audio every time.
Can agents work remotely?
Yes. We offer free softphone apps for smartphones and desktops, ideal for hybrid or remote call centres.
What if my internet goes down?
We provide failover and redundancy options to ensure your contact centre software remains active even during outages.