For many Irish businesses, phone calls remain the fastest way customers make enquiries, bookings, or requests for support. When high call volumes during peak times overwhelm teams, call queuing becomes essential. What Is Call Queuing? Call queuing is a call...
Irish dialling area codes are part of the national telephone numbering system that helps route calls correctly across the country. Whether you are using a landline, mobile, or a modern cloud phone system, understanding how these codes work is essential to avoid...
Direct Inward Dialling (DID) is a modern telephony feature that allows businesses in Ireland to assign individual phone numbers to staff or departments without needing separate physical telephone lines. If you’re trying to understand how calls reach the right person...
Quality of Service, or QoS, is a method used in networking to make sure time-sensitive services like phone calls, video meetings, and cloud communication work smoothly without interruptions. If you are a business in Ireland struggling with unstable VoIP audio or...
If your business calls sound choppy, delayed, robotic, or keep breaking, there is a high chance you are dealing with network jitter. It is one of the most common issues affecting VoIP and cloud telephony in Ireland, especially during busy hours or on shared networks. ...
Introduction VoIP protocols might seem complicated, but the idea is simple. They help your voice move across the internet instead of old phone lines. This guide explains everything from the basics to the deeper functions. By the end, you’ll understand what a VoIP...
